Frequently Asked Questions
Find answers to common questions about our health and wellness products and services. Can't find what you're looking for? Contact us for personalized assistance.
🛒 Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All transactions are secure and encrypted.
Q: Can I modify or cancel my order?
A: Yes, but please contact us within 2 hours of placing your order. Once your order is processed for shipping, changes may not be possible.
🚚 Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we ship across Europe with fast, reliable delivery. Shipping costs and times vary by location.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this to monitor your package's progress.
Q: What are your shipping costs?
A: Shipping is FREE on orders over €50. For smaller orders, shipping costs €4.99 within the UK and €7.99 for EU countries.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. Products must be unopened and in original condition. Return shipping costs apply unless the item is defective.
Q: How do I return a product?
A: Contact our customer service team to initiate a return. We'll provide you with return instructions and a prepaid shipping label if applicable.
💊 Product Information
Q: Are your products suitable for vegans?
A: Many of our products are vegan-friendly. Look for the 'Vegan' tag on product pages or check the ingredient list.
Q: Do you test on animals?
A: Absolutely not. We are committed to cruelty-free products and work only with suppliers who share this value.
Q: How do I know which supplement is right for me?
A: Each product page includes detailed information about benefits and recommended usage. For personalized advice, consult with your healthcare provider or contact our wellness experts.
Q: Are your products third-party tested?
A: Yes, all our supplements undergo rigorous third-party testing for purity, potency, and safety.
🏪 Store Information
Q: What are your business hours?
A: Monday to Friday, 9:00 AM - 5:00 PM GMT. We typically respond to emails within 24 hours.
Q: Do you have a physical store?
A: We're an online-only retailer, which allows us to offer competitive prices and focus on providing exceptional customer service.
💰 Discounts & Loyalty
Q: Do you offer discounts for bulk orders?
A: Yes! Contact us for special pricing on bulk orders or subscription services.
Q: How can I stay updated on promotions?
A: Subscribe to our newsletter and follow us on social media for exclusive offers, wellness tips, and new product announcements.
Still have questions? Our friendly customer service team is here to help. Contact us today!